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General Information Ease of Access to Communication Services

The following changes have been brought to communication services due to COVID-19.


  • During the Covid-19 pandemic telecommunication service providers have decided to ease communication service to their customers as requested by the Government.

Dhiraagu

  • To provide ease to customers and to keep them connected during the COVID-19 pandemic, Dhiraagu has awarded:
    • 50% to 140% Extra Data allowance to all Dhiraagu Home Fixed Broadband customers across the nation.
    • 50% to 75% Extra Data to Dhiraagu Postpaid Customers with inclusive data.
    • 50% Extra Data to Dhiraagu Prepaid Customers upon purchase of monthly data bundles and 50% discount on Voice15 Add-On.
    • 50% discount on all Dhiraagu Home Fixed Broadband Boosters and Data Boosters for Postpaid and LTE Broadband Customers.
  • Dhiraagu has also introduced free internet to the COVID-19 taskforce centres, as well as for persons in isolation facilities and quarantine facilities. It has further put in place a special plan for customers experiencing financial difficulties as a consequence of the pandemic. For more information Visit Dhiraagu website

Ooredoo

  • Ooredoo has begun to award free data of 5 GB for its SuperNet customers in response to the COVID-19 pandemic.
  • This allowance is in addition to the 25% data allowance already awarded to the SuperNet customers during the pandemic.
  • Ooredoo has also introduced free internet to the COVID-19 taskforce centres, as well as for persons in isolation facilities and quarantine facilities. It has further put in place a special plan for customers experiencing financial difficulties as a consequence of the pandemic.
  • To facilitate online education, teachers and students will be awarded free data of 5 GB every month. For more information visit Ooredoo website.

ROL

  • As requested by the goverment ROL has decided to provide ROL GigaFi Home Fiber Broadband customers with additional free data allowance from April 2020. For more information vist ROL website.